A little help with Puzzle Peace
Need a hand with a puzzle, a purchase, or something that isn’t working? Get in touch and tell us what happened.
Reporting a problem
Include your device, operating-system version, game version, and where you’re playing (for example, Steam on a Mac, or the App Store version on an iPad). Tell us what you were doing and what happened instead. A screenshot can help, but please leave out private information.
A daily puzzle isn’t loading
A new Daily Puzzle arrives every day at midnight UTC. Check your internet connection and try again. If today’s download is unavailable, the game may give you a saved puzzle instead; puzzles played that way don’t count toward the leaderboards. If the problem continues, tell us the date and any message you see.
A Steam puzzle pack isn’t showing up
Make sure Steam is running and signed in to the account that owns the DLC, then restart the game. If the pack’s card shows a Download button, select it to fetch the pictures, or check that the pack is enabled under the game’s Properties → DLC in Steam. For payment or account issues, visit Steam Support.
An iPad puzzle pack isn’t unlocked
Make sure you’re signed in to the App Store with the Apple Account you bought the pack with, then open Settings in the game and select Restore Purchases. Packs bought on another iPad with the same Apple Account unlock the same way. For payment or account issues, visit Apple’s purchase support.
An achievement didn’t unlock
Achievements are worked out from your saved progress, so one that was missed (for example, while Steam was offline) unlocks the next time you open the main menu with Steam running. On iPad, the same happens once you’re signed in to Game Center.
Purchases and refunds
Purchase and refund requests are handled through the store where the purchase was made. Visit Steam Support or Apple’s purchase support. See our terms and purchases page for platform agreement links.
Gameplay analytics and privacy requests
Gameplay analytics is optional and off until you choose it. To turn “Share gameplay statistics” on or off at any time, return to the main menu and open Settings → Privacy & analytics. The game works normally with analytics off.
To ask about access or deletion of shared gameplay statistics, follow the request instructions in our privacy policy or contact [email protected]. Please do not send payment information or platform account identifiers. Turning sharing off stops new collection and clears the local queue and identifier; it does not erase puzzle saves, platform records, or statistics already uploaded.
Saved progress and privacy
Puzzle progress is stored on your device: on a Mac in ~/Library/Application Support/Puzzle Peace, and on Windows in %APPDATA%\Puzzle Peace. On Steam, Steam Cloud also syncs it between your computers. On iPad, progress stays on that iPad; deleting the app deletes it too. Contact us before removing game data if you want help preserving your progress. For information about leaderboards and other data, read the privacy policy.